For many businesses and organizations whose success is built on providing responsive customer support and a telephone-based sales strategy, a call centre might be more accurately referred to as a “nerve centre.”
Topics: Telephone Systems
If your company is looking to expand its workforce to include virtual teams and remote workers or already has employees who telecommute, there must be different tools and features in place in your telecommunications to help these staff members succeed.
Phone system expenses are a significant cost for any business, so any opportunity to be more cost-effective should be a top priority. One of the easiest ways to find where you might be over-spending is by conducting a telephone carrier audit.
Disruptions to a business often come in all different shapes and sizes. For most companies, the best way to prepare is to expect the unexpected. In the event of an emergency or crisis, having a business continuity plan from the outset and a clear directive for communications can make a difference in how quickly you can return back to business as usual.
With more businesses setting aside traditional phones in favour of Voice over Internet Protocol (VoIP), one of the next biggest questions that follows is how much bandwidth you will need for your Internet phone service to make good quality calls.
If you’re in the market for a new business phone system, you may find yourself trying to decide between digital and Voice over Internet Protocol (VoIP) solutions. Instead of trying to decide on the system by “what is best,” you should be asking “what is best for me?” The choice will all come down to your budget, ease of use, integration with other technologies/devices, and your current network environment.
While network cable can be the simplest and cheapest piece of equipment in a network, it is arguably the most important. Without good voice and data cable connections between devices, your computer equipment — no matter how sophisticated or great — is useless.
Telecommunications can be one of the biggest expenses for most small business, so managing that expense is important if you want to improve your company’s bottom line. Your phone system is one of the most valuable tools in your arsenal to give you a competitive edge, and with call accounting, you have a huge opportunity to gain a wealth of information about your operations.