For many businesses and organizations whose success is built on providing responsive customer support and a telephone-based sales strategy, a call centre might be more accurately referred to as a “nerve centre.”

Topics: Telephone Systems

If your company is looking to expand its workforce to include virtual teams and remote workers or already has employees who telecommute, there must be different tools and features in place in your telecommunications to help these staff members succeed.

Topics: Tips & Tricks, Technology, Telephone Systems

Phone system expenses are a significant cost for any business, so any opportunity to be more cost-effective should be a top priority. One of the easiest ways to find where you might be over-spending is by conducting a telephone carrier audit.

Topics: Insider, Tips & Tricks, Technology, Telephone Systems

---

Disruptions to a business often come in all different shapes and sizes. For most companies, the best way to prepare is to expect the unexpected. In the event of an emergency or crisis, having a business continuity plan from the outset and a clear directive for communications can make a difference in how quickly you can return back to business as usual.

Topics: Technology, Telephone Systems, Security

---

With more businesses setting aside traditional phones in favour of Voice over Internet Protocol (VoIP), one of the next biggest questions that follows is how much bandwidth you will need for your Internet phone service to make good quality calls. 

Topics: Product News, Tips & Tricks, Technology, Telephone Systems

If you’re in the market for a new business phone system, you may find yourself trying to decide between digital and Voice over Internet Protocol (VoIP) solutions. Instead of trying to decide on the system by “what is best,” you should be asking “what is best for me?” The choice will all come down to your budget, ease of use, integration with other technologies/devices, and your current network environment.

Topics: Tips & Tricks, Technology, Product Comparisons, Telephone Systems

---

While network cable can be the simplest and cheapest piece of equipment in a network, it is arguably the most important. Without good voice and data cable connections between devices, your computer equipment — no matter how sophisticated or great — is useless.

Topics: Tips & Tricks, Technology, Telephone Systems

Telecommunications can be one of the biggest expenses for most small business, so managing that expense is important if you want to improve your company’s bottom line. Your phone system is one of the most valuable tools in your arsenal to give you a competitive edge, and with call accounting, you have a huge opportunity to gain a wealth of information about your operations.

Topics: Technology, Telephone Systems, Security

Security is always a concern with technology and communications. VoIP (Voice over Internet Protocol) phone systems and IP telephony are an exciting addition to the telecommunications mix with its wide selection of features at a lower cost. The other side of the coin though, is that because these phone systems are on the Internet, they may not be as safe as you think!

Topics: Tips & Tricks, Technology, Telephone Systems, Security

Nowadays, more companies are upgrading old phone systems to IP-based phones because of the opportunities for integration with IT systems like unified communication, integration with client relationship management (CRM) databases, and because of its lower cost. There are a slew of options for implementing VoIP (Voice over Internet Protocol), and an equally large number of service providers, carriers, equipment and software to chose from.

Topics: Product Comparisons, Telephone Systems