In the Community - The Calgary Drop-in centre

Posted by Total Communication on Jun 16, 2017 9:00:00 AM


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Topics: Insider

7 ways Wireless Technology is making commercial Video Surveillance systems more practical than ever.

Posted by Total Communication on Feb 7, 2017 9:55:00 AM



Whether it is for protecting property and assets or ensuring the safety of your people and clientele – a video surveillance system keeps you wired-in to what’s going on at your business or facility.

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Topics: Technology

FIve must-have features to look for in a call centre system

Posted by Total Communication on Feb 3, 2017 8:46:06 AM



For many businesses and organizations whose success is built on providing responsive customer support and a telephone-based sales strategy, a call centre might be more accurately referred to as a “nerve centre.”

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Topics: Telephone Systems

5 ways businesses can keep their remote workforce connected

Posted by Total Communication on Aug 18, 2016 11:25:42 AM

If your company is looking to expand its workforce to include virtual teams and remote workers or already has employees who telecommute, there must be different tools and features in place in your telecommunications to help these staff members succeed.

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Topics: Tips & Tricks, Technology, Telephone Systems

Telephone Carrier Audits: What are They and Why You Need One

Posted by Total Communication on Aug 11, 2016 5:01:52 PM


Phone system expenses are a significant cost for any business, so any opportunity to be more cost-effective should be a top priority. One of the easiest ways to find where you might be over-spending is by conducting a telephone carrier audit.

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Topics: Insider, Tips & Tricks, Technology, Telephone Systems

In Case of Emergency: Communications is Key to Your Business Continuity Plan

Posted by Total Communication on Jul 25, 2016 3:47:13 PM

Disruptions to a business often come in all different shapes and sizes. For most companies, the best way to prepare is to expect the unexpected. In the event of an emergency or crisis, having a business continuity plan from the outset and a clear directive for communications can make a difference in how quickly you can return back to business as usual.

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Topics: Technology, Telephone Systems, Security

A Guide to Bandwidth and VoIP Systems and Optimization

Posted by Total Communication on Jul 5, 2016 9:00:00 AM

With more businesses setting aside traditional phones in favour of Voice over Internet Protocol (VoIP), one of the next biggest questions that follows is how much bandwidth you will need for your Internet phone service to make good quality calls. 

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Topics: Product News, Tips & Tricks, Technology, Telephone Systems

A Beginner’s Guide to Understanding Digital vs. IP Telephones

Posted by Total Communication on Jun 28, 2016 9:00:00 AM

If you’re in the market for a new business phone system, you may find yourself trying to decide between digital and Voice over Internet Protocol (VoIP) solutions. Instead of trying to decide on the system by “what is best,” you should be asking “what is best for me?” The choice will all come down to your budget, ease of use, integration with other technologies/devices, and your current network environment.

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Topics: Tips & Tricks, Technology, Product Comparisons, Telephone Systems

Tips From the Pros: What You Need to Know About Voice and Data Cabling

Posted by Total Communication on Jun 21, 2016 9:23:52 AM

While network cable can be the simplest and cheapest piece of equipment in a network, it is arguably the most important. Without good voice and data cable connections between devices, your computer equipment — no matter how sophisticated or great — is useless.

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Topics: Tips & Tricks, Technology, Telephone Systems

Paging Systems and Sound Masking: Essentials to Your Telecommunications Mix

Posted by Total Communication on Jun 8, 2016 2:41:27 PM

Does your company rely on regular, internal communication that needs to occur immediately and reach a large group of people? Paging systems can be ideal for conveying those messages without the reliance on constant in-office phone calls.

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Topics: Product News, Tips & Tricks, Technology