Telecommunications can be one of the biggest expenses for most small business, so managing that expense is important if you want to improve your company’s bottom line. Your phone system is one of the most valuable tools in your arsenal to give you a competitive edge, and with call accounting, you have a huge opportunity to gain a wealth of information about your operations.

Topics: Technology, Telephone Systems, Security

Security is always a concern with technology and communications. VoIP (Voice over Internet Protocol) phone systems and IP telephony are an exciting addition to the telecommunications mix with its wide selection of features at a lower cost. The other side of the coin though, is that because these phone systems are on the Internet, they may not be as safe as you think!

Topics: Tips & Tricks, Technology, Telephone Systems, Security

Nowadays, more companies are upgrading old phone systems to IP-based phones because of the opportunities for integration with IT systems like unified communication, integration with client relationship management (CRM) databases, and because of its lower cost. There are a slew of options for implementing VoIP (Voice over Internet Protocol), and an equally large number of service providers, carriers, equipment and software to chose from.

Topics: Product Comparisons, Telephone Systems

There are many reasons why IP phones and  VoIP (Voice over Internet Protocol) technologies are appealing to businesses — they are cost-effective, offer a host of telephone features and can scale with your company’s growth.  But since IP phone systems transmit phone calls over the Internet, security is a big area of concern and with a phone system that is hosted in the cloud, it’s important to keep your information safe.

Topics: Tips & Tricks, Technology, Telephone Systems

---

Today’s travellers are more discerning than ever before and demand a lot from their hotels and accommodations when it comes to connectivity and telecommunication solutions. In fact, mobile services and 24/7 connectivity are not just a nice-to-haves, they’ve become one of the top expectations that guests have and cite as a major driver of their satisfaction.

Topics: Tips & Tricks, Technology, Telephone Systems, hospitality industry, hotel industry

---

While email is still alive and well as the primary means of communications in the professional world, businesses are embracing video conferencing for online collaboration. It is quickly becoming a communications standard as audio and video quality improves, higher connectivity speeds are the norm and technology costs continue to fall.

Topics: Tips & Tricks, Technology, Telephone Systems

---

Many companies these days now have teams and offices spread out across multiple locations and regardless of their size and industry, share a common challenge: how to maintain fast, secure and reliable communications and connections where their dispersed people are.

Topics: Technology, Telephone Systems

---

In today’s hyper-connected and competitive market, more businesses are turning to virtual phone systems to stay relevant and optimize their operations and enhance communications. If you’ve outgrown your traditional wired business phone system and want to make a change, it’s time to consider switching to a virtual phone system.

Topics: Technology, Telephone Systems

---

Even though email, instant messaging and social media have become the norm in our highly connected work environments and accepted modes of professional communication, phones are still one of the most significant, effective and personal forms of business communication.

Topics: Technology, Telephone Systems

 

From database and hardware issues to software malfunctions, IT failure and downtime can be anything from a short stint to longer periods, but no matter what, it effectively shuts down your business.

Downtime is an accepted part of doing business but the ramifications of it are wide-ranging including lost revenue but also loss in productivity among your employees, not to mention, potential long-term damage to your company’s reputation.

Topics: Insider, Tips & Tricks, Technology